Mitem has joined the Siebel alliance program as a premier software partner and has successfully completed the Siebel validation program for MitemView v5.1, which is now ‘Siebel 99 Approved’. The validation program is designed to allow Siebel customers to quickly deploy the best solutions available.

“Validating MitemView with Siebel 99 demonstrates our confidence in Mitem’s ability to integrate with Siebel e-business applications, providing a viable legacy integration solution for our customers,” said Michael Straub, Siebel Systems. “MitemView enables our customers to quickly and non-invasively integrate with the broad range of platforms that Mitem supports.”

MitemView helps to deliver an integrated agent desktop, improving agent response time, and thereby increasing customer satisfaction and loyalty.

“As a Siebel 99 validated partner, Mitem helps make legacy application integration achievable, predictable, and simple to implement for Siebel customers,” said Martin Fincham, vice president of marketing at Mitem. “This validation acknowledges MitemView’s capability to deliver real-time, non-invasive application integration on an enterprise scale. For our joint customers, this pre-built product integration means accelerated implementation times at a much lower cost than previously possible.”