SONY INTEGRATES FRONT AND BACK OFFICE

Vendor: CrossWorlds

Sony Broadcast & Professional Europe (Sony BPE) is implementing an e-business integration solution from CrossWorlds to integrate disparate applications within its organization to facilitate customer transactions over the Internet. Sony BPE is to integrate its SAP ERP system, BroadVision’s One-to-One Enterprise and front-end e-business software. To accomplish this, Sony BPE will use the CrossWorlds SAP and BroadVision Connectors, pre-built business process integration modules, as well as the CrossWorlds Designer suite of development tools.

“We are excited to have a broad platform to integrate our internal operations and extend these over the Internet to conduct e-business transactions with our broadcast customers,” said Chris Jackson, general manager, information systems department at Sony. “With CrossWorlds’ e-business solution, we are able to share data seamlessly with our customers.”

MAXTRAD PERSONALIZES B2B TRADING PORTAL

Vendor: Interwoven

Product: TeamSite

Maxtrad is a free, registration-based B2B international trade portal giving companies help to trade internationally. Initiated and sponsored by ABN AMRO Bank, Maxtrad is run with the co-operation of the Economist Intelligence Unit (EIU), the International Chamber of Commerce (ICC), and Reuters. Interwoven TeamSite software enables Maxtrad’s administrators at the bank to integrate dynamic information sources to provide a full range of up-to-the-minute investor services through the one site. These services include financial news feeds from Reuters, bulletin boards and discussion groups, a full slate of world-wide trade events from the the EIU, and tools and advice on trading in the global marketplace from ICC.

“Interwoven TeamSite is helping the bank to realize new and innovative ways to provide the right information to members of a world-wide, online trading community. Maxtrad.com, as a neutral and unbiased portal for trade facilitation, is an excellent example of just such an opportunity to provide the personalized, dynamic information required of Web-based business services today”, said Jan Nordhagen, vice president, European operations, Interwoven.

TELCEL INTEGRATES CALL CENTER

Vendor: CNT

Product: Enterprise/Access 2000

Mobile telecommunications company Telcel has chosen CNT’s Enterprise/Access 2000 software to integrate its Siebel Call Center application with its core legacy business systems. The solution will allow Telcel to improve personalized customer service to its growing customer base.

“Telcel is a premier example of a company that sees the strategic advantage in giving its customers the best service possible,” said Ellen Koch, vice president of marketing at CNT. “With Enterprise/Access 2000 and Siebel e-business applications, Telcel is forging an enterprise-wide solution that will make their customer relationship management goals a reality. “